Community engagement

Community engagement as a strategic advantage

Community engagement as a strategic advantage

Fear of complaints can hinder progress.  Managing this well not only eases pressure but can also unlock operational gains.

1

Measure what matters

The desire to reduce complaints and road user impact is a critical focus area for modern delivery.

Mooven puts customer experience and improved outcomes at the centre of decision making.

1

Measure what matters

The desire to reduce complaints and road user impact is a critical focus area for modern delivery.

Mooven puts customer experience and improved outcomes at the centre of decision making.

2

De-escalate complaints

Complaints are normally anecdotal and subjective.

Change the nature of these conversations using evidence and context.

Quantify the actual impact, share what happened and articulate whether the impact was caused by the project or external forces - building confidence.

2

De-escalate complaints

Complaints are normally anecdotal and subjective.

Change the nature of these conversations using evidence and context.

Quantify the actual impact, share what happened and articulate whether the impact was caused by the project or external forces - building confidence.

3

Clearly communicate with the public

Move beyond leaflet drops and townhall meetings by providing live visibility of conditions directly to the public.

Curated views can be shared directly from project landing pages and on social media to build trust and reduce public pressure.

3

Clearly communicate with the public

Move beyond leaflet drops and townhall meetings by providing live visibility of conditions directly to the public.

Curated views can be shared directly from project landing pages and on social media to build trust and reduce public pressure.

4

Smart detours and travel advice

Use live travel advice to mobile variable message boards to help motorists make informed choices.

Direct motorist down the fastest detour to reduce congestion pressures.

Provide real-time journey times to influence behaviour and manage expectations.

4

Smart detours and travel advice

Use live travel advice to mobile variable message boards to help motorists make informed choices.

Direct motorist down the fastest detour to reduce congestion pressures.

Provide real-time journey times to influence behaviour and manage expectations.

5

Informed conversation

Capture information about important activity, changes, events or complaints and associate these with the project and location.

Collaborate across teams so key spokespeople are informed, with information available on-demand.

5

Informed conversation

Capture information about important activity, changes, events or complaints and associate these with the project and location.

Collaborate across teams so key spokespeople are informed, with information available on-demand.

6

Experience based reporting

Provide customer experience based reporting to internal and external project stakeholders.

Demonstrate how your team is improving community, people and place outcomes.

6

Experience based reporting

Provide customer experience based reporting to internal and external project stakeholders.

Demonstrate how your team is improving community, people and place outcomes.

Case study

See how WBHO cut construction time by implementing automated detours

Using real-time journey advice, WBHO delivered positive experiences

Ready to build a better future?

Your chance to work more efficiently and in harmony with the communities around you is here. Mooven is global, easy to use and delivers value fast.

Contact us today

Ready to build a better future?

Your chance to work more efficiently and in harmony with the communities around you is here. Mooven is global, easy to use and delivers value fast.

Contact us today

Community engagement

Community engagement as a strategic advantage

Fear of complaints can hinder progress.  Managing this well not only eases pressure but can also unlock operational gains.

1

Measure what matters

The desire to reduce complaints and road user impact is a critical focus area for modern delivery.

Mooven puts customer experience and improved outcomes at the centre of decision making.

2

De-escalate complaints

Complaints are normally anecdotal and subjective.

Change the nature of these conversations using evidence and context.

Quantify the actual impact, share what happened and articulate whether the impact was caused by the project or external forces - building confidence.

3

Clearly communicate with the public

Move beyond leaflet drops and townhall meetings by providing live visibility of conditions directly to the public.

Curated views can be shared directly from project landing pages and on social media to build trust and reduce public pressure.

4

Smart detours and travel advice

Use live travel advice to mobile variable message boards to help motorists make informed choices.

Direct motorist down the fastest detour to reduce congestion pressures.

Provide real-time journey times to influence behaviour and manage expectations.

5

Informed conversation

Capture information about important activity, changes, events or complaints and associate these with the project and location.

Collaborate across teams so key spokespeople are informed, with information available on-demand.

6

Experience based reporting

Provide customer experience based reporting to internal and external project stakeholders.

Demonstrate how your team is improving community, people and place outcomes.

Case study

See how WBHO cut construction time by implementing automated detours

Using real-time journey advice, WBHO delivered positive experiences

Ready to build a better future?

Your chance to work more efficiently and in harmony with the communities around you is here. Mooven is global, easy to use and delivers value fast.

Contact us today